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Key decisions Which activities and processes should be automated? Of those that can't, which must be performed on-site and which can be made remotize?  What expectations will you set for upstream (e.g., suppliers, vendors, contractors) and downstream counterparts (e.g., channels) in hybrid work? What incentives, if any, should you provide to those who don't have the flexibility to work remotely, given the nature of their job? Checklist of key actions 1. Identify operational processes that can be automated. *Evaluate and determine which operational processes can be automated to eliminate on-site working needs. *Improve automated diagnostics to send more specific error logs such that more can be diagnosed remotely.  2. Evaluate non-automated processes to identify which must be done on-site. *Lean on lessons learned from remote working during pandemic to push yourself to reexamine on-site requirements of non-automated processes. 3. Empower your people with the resources and train...